Protecting Your Privacy (Trusted Site)
Information in relation to customers of our funeral service establishment partners
FuneralFlowerShopsHouston.com serves as a funeral home and funeral service directory for funeral establishments and funeral services.
Under no circumstances will we deal with the clients of our affliated or partner funeral establishments and our funeral services.
Any account inquiries must be made by the owner of the funeral services (the one who paid and responsable for the advertising or posting) and directed to the funeral establishment or partner on the webpage listing.
We are not allowed to give out any information about a client’s account or visitor whether it may be a possibility that a pre-paid &/ or service may or may not exist. All inquiries must go back to the funeral establishment or partner including funds for the funeral establishment or partner, account updates, accrued interest, cancellations and partial refund.
Protecting Your Privacy (Safety)
This privacy statement applies to FuneralFlowerShopsHouston.com “KeenanVentures”, “we”, “us”, “our”) and explains how we collect, use and disclose the personal information of the individuals we deal with in Texas whether online or offline. “Personal information” is information about an identifiable individual, as more particularly described under applicable privacy legislation. This privacy statement does not apply to personal information about employees or any volunteer or individual assigned to FuneralFlowerShopsHouston.com or KeenanVentures on secondment or contract from a third party (collectively, “employees or partners) or to information that is not personal information.
This privacy statement refers to Texas funeral establishment/partners transfer of services hereafter referred to as “funeral establishment”.
The Information We Collect and How We Use It
Information in relation to funeral establishment clients and potential clients
FuneralFlowerShopsHouston.com offers and provides funeral options, services and reporting for preneed funeral services to its funeral establishment clients (“clients”). The kinds of personal information we and our agents and representatives collect and use in relation to clients, potential clients and visitors will depend upon the information and services requested. However, it may include:
- name, address, contact details, and any other information you give to us when you interact with us or when you request receipt of materials concerning their or our services;
- information about individuals we collect in the course of performing services for clients;
- information about you contained in communications within FuneralFlowerShopsHouston.com and between us and you, whether online or offline; and
- such other information we may collect with consent or as permitted or required by law.
We generally collect and use personal information necessary to offer and provide clients and potential clients with these services and information and to generally fulfil our legal responsibilities and manage our business including for the following purposes:
- offering and providing information and our services to our funeral establishment clients;
- responding to your requests and inquiries; ·administering our client databases; visitors
- providing you with material on our services; ·managing, administering, collecting or otherwise enforcing accounts;
- maintaining business records for reasonable periods, and generally managing and administering our business;
- meeting legal, regulatory, insurance, security and processing requirements, and otherwise with consent or as permitted or required by law.
Information in relation to customers of our funeral establishment clients
FuneralFlowerShopsHouston.com receives information about individuals who are customers ofFuneralFlowerShopsHouston.com funeral establishment clients. The information collected from the funeral establishment about their customers or visitors, may include: name, address, amount of the investment, and any other information our clients may deem necessary to provide services on their behalf.
We provide services to our funeral establishment clients and do not deal directly with preneed customers. Accordingly, we rely on our funeral establishment clients to obtain any consent necessary in connection with the collection, use and disclosure of personal information that they provide to FuneralFlowerShopsHouston.com. We limit our activities with respect to the personal information provided to us by our funeral establishment clients about their customers and visitors to what is necessary to provide and carry out our services to our funeral establishment clients or as permitted or required by law.
Preneed customers and visitors should direct any questions about their personal information to the funeral establishment or partners they deal with.
How We Collect Information About You
We collect personal information directly from the funeral establishment and our partners.
For example, in the course of providing services to our funeral establishment clients, they provide us with personal information about their preneed customers.
How We Disclose and Share Your Information
We will disclose the personal information we collect about funeral establishment clients to third parties including:
- where the services we are providing to our funeral establishment clients require us to give your personal information to third parties, partners and visitors;
- where we are required or authorized by law to do so, for example to collect a debt or where a court issues a subpoena or order;
- where a funeral establishment client has instructed us to disclose personal information to a third party for a designated purpose.
Where applicable, FuneralFlowerShopsHouston.com may also transfer your personal information to our affiliates, partners or a third party service provider hired to administer or provide products, services or information on our behalf. (example HoustonMemorials.org) We take safe and reasonable measures to ensure that your personal information that may be collected, used, disclosed or otherwise processed by these service providers on our behalf is protected and not used or disclosed for purposes other than as directed by us.
We may otherwise disclose personal information as necessary to meet legal, regulatory, insurance, audit and security requirements, with your consent, or as permitted or required by law.
Retention of Personal Information
We retain personal information for so long as is necessary to fulfill the purpose for which it was collected, for reasonable business record retention purposes, and to meet our legal and contractual obligations. This may include affiliates and partners conditions and terms, which we hold no responablility.
The only personal information which we collect about persons and visitors using our Website, www.FuneralFlowerShopsHouston.com
, is what that individual tells us about him or herself, for example, by completing an online form when requesting receipt of a FuneralFlowerShopsHouston.com publication, or information provided to us through any “Contact Us” section or when sending us an e-mail.
As most Websites do, however, we do track usage patterns on our Website on an anonymous basis. Each time an individual visits our Website, our server records the Internet Service Provider, the date and time of the visit, the pages visited and the documents downloaded, the searches performed, and the referring URL’s the individual came from. We use this non-personal information to optimise our Website service.
For convenience, we may offer links from our Website to other Websites. However, FuneralFlowerShopsHouston.com is not responsible for, nor do we accept any liability for, the personal information collection and use practices of other entities to which our Website may link. Individuals should consult the privacy policies of these other entities before providing any personal information on their Websites.
By providing personal information to FuneralFlowerShopsHouston.com, we assume that you consent to the collection, use and disclosure of your personal information for the purposes as outlined in this privacy statement, if applicable, or otherwise at the time of collection. Your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. For example, in most cases, consent to the collection, use and disclosure of personal information by FuneralFlowerShopsHouston.com may be implied by the fact that the client has engaged FuneralFlowerShopsHouston.com to provide services and the collection, use and disclosure of personal information relates to the performance of those services by FuneralFlowerShopsHouston.com. Subject to legal and contractual requirements and reasonable notice, you may refuse to consent to our collection, use and disclosure of your personal information or you may withdraw your consent to our further collection, use and disclosure of information about you by contacting the Privacy Officer. We will explain the consequences of the withdrawal of your consent. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.
There are instances where FuneralFlowerShopsHouston.com (KeenanVentures) may collect, use or disclose your personal information without your consent where permitted or required by law, for example, to collect a debt you owe to us, to comply with a subpoena or court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to comply with the rules of court regarding the production of records.
FuneralFlowerShopsHouston.com has implemented physical, organizational and technological measures to help to safeguard personal information from unauthorized access, loss or misuse.
You can generally visit the FuneralFlowerShopsHouston.com or any KeenanVenture Website without providing any personal information. However, given that electronically submitted data is not 100% secure, we make no warranties as to the security of any such personal information that you submit, which you do at your own risk.
Changes to this Statement
This privacy statement is effective as of January 1, 2005. FuneralFlowerShopsHouston.com (KeenanVentures) reserves the right to change this privacy statement at any time and we will take reasonable steps to advise affected individuals of any material changes if necessary. However, you should review this privacy statement from time to time to ensure that you are aware of and accept any changes made.
Contacting Us – Access, Correction, Inquiries and Complaints
If you wish to request access to, or correction of, your personal information in FuneralFlowerShopsHouston.com or KeenanVentures’s custody or control, please make your request in writing to the Privacy Officer. We may need to verify your identity before searching for or providing you with personal information. In some circumstances, we may not be able to provide access to your personal information, for example if it contains the personal information of other persons, if it constitutes confidential commercial information, or if it is protected by solicitor-client privilege. If we deny your request for access to, or refuse a request to correct, your personal information, we will advise you of the reasons for this refusal.
For example, your continued consent to our collection, use and disclosure practices following notification of any material change and/or your continued access of our Website following the posting on the Website of any material changes to the privacy statement will signify your acceptance of, and agreement to be bound by, the terms of the modified privacy statement.
If you wish to withdraw consent or have any questions, requests or complaints about our personal information practices, please write to: